Refund policy

Return and Refund Policy

Our 60-Day Money-Back Guarantee

We want you to try our ear seeds with confidence. If you're not satisfied with your purchase for any reason, contact us within 60 days of delivery and we'll refund you in full.

You do not need to return opened product to claim the guarantee. Because ear seeds are applied directly to the skin, we cannot resell opened items, so we ask that you simply dispose of any remaining product. Your refund is not conditional on returning it.

To claim: email hoffluke@proton.me with your order number and a brief note on what didn't work for you. We use that feedback to improve the product. We aim to approve guarantee claims within 15 business days.

The guarantee applies once per customer per product. We reserve the right to decline claims where there is evidence of abuse, such as repeated claims across multiple orders or accounts.

Returns of unopened product

If your item is still sealed and unused, you may return it within 60 days of delivery for a full refund. Email us first for return instructions — please don't send items back without contacting us, as unauthorised returns may not be processed. You are responsible for return shipping costs on change-of-mind returns.

Damaged, faulty, or incorrect items

If your order arrives damaged, faulty, or is not what you ordered, contact us within 7 days of delivery with your order number and a photo. We'll send a replacement or issue a full refund, including any shipping costs, at no expense to you. We cover return shipping in these cases if a return is needed at all.

How refunds are issued

Approved refunds are returned to your original payment method within 5–10 business days. Your bank or card issuer may take additional time to post the funds. We'll email you when the refund is processed.

Original shipping charges are refunded where the item was faulty, damaged, or incorrect, or where you are exercising a statutory right of withdrawal. Standard US orders ship free, so in most cases there is no shipping charge to refund.

Exclusions

Gift cards are non-refundable. Items marked final sale are not eligible for change-of-mind returns, though your statutory rights and our guarantee are unaffected where they apply.

Cancellations

Orders can be cancelled before dispatch. Email us as soon as possible with your order number. Once an order has shipped, please use the guarantee or returns process above.

Contact

hoffluke@proton.me — include your order number in all correspondence.